Help & FAQ
Quick answers about using BJJ Companion. Gym-specific rules come from your academy.
Getting started
What is BJJ Companion?
BJJ Companion helps you discover classes, book sessions, manage gym memberships, log training check-ins, and chat with your gym community. Coaches can run schedules, waivers, and member tools in one place.
How do I create an account?
Use Register with email and password, or Continue with Google where available. After sign-in, members land on the gym directory (Academies) or a short onboarding flow, then your coach dashboard once your coach profile is approved.
I registered as a coach but I still see a pending state—why?
New coach accounts go through an approval step (gym and admin checks). Until you’re approved, you’ll stay on the pending screen with status updates—not the member Discover or booking flow. Once approved, you’ll use Schedule, members, and the rest of the coach tools.
Bookings & classes
Why can’t I book a class that already started?
Booking closes once the scheduled start time has passed. This keeps rosters accurate for the gym. Pick another date or time from Discover.
How do I cancel a booking?
Open Bookings, choose an upcoming class, and use the cancel option when available. Refund rules depend on the gym’s policy and how far in advance you cancel.
Where is my receipt for a paid class?
In Bookings, open the Past tab. For eligible card checkouts, use View receipt next to the class. Membership subscription charges appear under Membership payments on the same tab.
Memberships
What is Membership Plans?
It lists gyms that offer recurring memberships. Subscribing may include class access depending on the plan your gym configured. Manage billing from your profile where linked.
My membership status doesn’t look right—what should I do?
Status is synced with your payment provider. If something looks wrong after a successful payment, use Manage Membership from your profile or contact your gym.
Waivers & gym liability
Why am I asked to sign a waiver?
Some gyms require a liability waiver before you can book paid classes or memberships. You will see it at checkout when required. That waiver is between you and the gym, not the platform’s own legal terms.
I’m a coach—where do I publish waivers?
Use Waivers in your coach navigation to publish and update waiver versions per gym, following your gym’s process.
Account & support
How do notifications work?
Open Notifications from the header or profile to see in-app alerts. You can adjust how you engage with the app from your device settings for push, if enabled later.
Who do I contact for gym-specific questions?
Contact your gym directly for class pricing, refunds, schedule exceptions, and membership rules at that academy. The gym’s policies apply to your training relationship with them.
Who do I contact about legal terms or the Platform?
Read our Terms and Agreements and Privacy Policy (linked at the bottom of this page). For other questions, email companion.bjj@gmail.com. Gym liability waivers are separate from those platform documents.
Terms and Agreements · Privacy Policy
Not finding what you need? Check with your gym or return to Log in.